Privacy Policy

Personal Information

When you make a reservation or use our services, we may collect:

• Name, address, phone number, and email address
• Credit card and payment information
• Date of birth and government-issued ID details
• Special requests and preferences
• Emergency contact information

Automated Information

We automatically collect certain information when you visit our website:

• IP address and browser information
• Pages visited and time spent on our site
• Cookies and similar tracking technologies
• Device information and location data (with consent)

Shadow Flare Quinx Hotel uses your information to:

• Process reservations and provide hotel services
• Communicate with you about your stay
• Improve our services and facilities
• Send promotional offers and newsletters (with consent)
• Comply with legal requirements
• Ensure security and prevent fraud
• Provide personalized experiences

We may share your information with:

• Service Providers: Third-party companies that help us operate our business
• Business Partners: Tour operators, airlines, and other travel-related services
• Legal Requirements: When required by law or to protect our rights
• Emergency Situations: To protect your safety or the safety of others

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We implement appropriate security measures to protect your personal information:

• SSL encryption for all online transactions
• Secure servers and firewalls
• Regular security audits and updates
• Staff training on privacy and security protocols
• Limited access to personal information on a need-to-know basis

Our website uses cookies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us analyze website usage
• Marketing Cookies: Used for targeted advertising (with consent)

You can manage cookie preferences through your browser settings.

You have the right to:

• Access and review your personal information
• Correct or update inaccurate information
• Request deletion of your personal data
• Opt-out of marketing communications
• Object to certain processing of your data
• Request data portability

To exercise these rights, please contact us using the information below.

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Meet regulatory requirements

Generally, we retain guest information for up to 7 years after your last stay, unless a longer retention period is required by law.

Shadow Flare Quinx Hotel is located in Canada. If you are visiting from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada, where our servers are located and our central database is operated.

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice during your next visit to our hotel

If you have any questions about this Privacy Policy or our data practices, please contact us: